Rides won't upload to Strava

Follow

Comments

21 comments

  • Avatar
    mark darby

    Hi there I've been really enjoying Fulgaz and have relied on its almost immediate connectivity with Strava since starting my subscription a couple of months back. 

    This morning I did a ride and it failed to load into Strava - that led me to check the connection with Strava and the app says it fails the connection on clicking text, however when logging into the member areas it is showing as connected.

    Please can you tell me the fix or sort it out?

    Also, I've always wondered where my fulgaz rides history is as that is not easy to see and find, nor can I easily remember the previous rides I've done.  I want to make sure that I can upload that recent ride to Strava too as it was a hard one (for me at least!)

    I look forward to your feedback, thanks Mark

  • Avatar
    carbondale

    Im having the same exact issue today. Just finished warby for 2 hiours to upload to starva first time in 3 mintus this has happened.. and im on 1 gb internet. And its blazing at 750 soeed. So its not my internet connection.. please advise

  • Avatar
    carbondale

    Sorry mobile phone typing lol fulgaz wont upload to strava or training peaks??!! Help im in panic mode again have 1 gb of internet speed in my house and its working fine

  • Avatar
    deflex

    Same issue bit frustrating

    Reluctant to ride with app

  • Avatar
    wilsonjeff72

    Seems to be a new issue today (Nov 22) for me also.  No matter how many times I try to (re)upload from the ride history I don't get the ride in Strava and I don't get the email I usually get with the .fit file attachment either.

    It was fine yesterday.

  • Avatar
    amiebird

    I'm also having the same problem...just done a 1.5 hour ride and nothing being emailed or uploaded to Strava. When I go into settings in FullGaz on my iPad and then your details, my email address is blank and if I click to change it nothing happens. In only in the trial period at the moment but not too happy if I lose the ride data 😡

  • Avatar
    Mike Clucas
     
    The main FulGaz server is now back online. Please accept our apologies for the inconvenience.
     
    As the saying sort of goes "it wasn't you, it was me" You were doing everything correctly. 
     
    You haven't lost any data, so you don't need to worry about that. If it hasn't done so already, your ride email should appear shortly and the ride will appear in Strava if you uploaded to there. A little tip is the more times you press upload, the longer the que of files to be processed becomes, so please leave it a few hours before trying to upload again. 

    If it hasn't appeared tomorrow, go to Settings > Ride History and upload the file again from there. The ride data is written to the database within FulGaz every 10 seconds. We do this just in case anything happens during a ride or the attempt to upload the data. 
     
    We are now investigating what caused the problem so we can ensure that it does not happen again. From an initial look, it seems part of the server became overloaded and did not recover. This can be fixed by moving to a larger server (if you're technically minded, this is an Amazon S3 instance). This move will not result in the server going offline.
     
     
     
     
     
    Regards,
     
    Mike
  • Avatar
    amiebird

    Thanks Mike for the update. I'll keep checking Strava to see if the ride uploads but having logged into FullGaz on my iPad, all my ride history has disappeared so I guess if it's not already in the server queue then I'll probably have lost the ride from tonight. Will check tomorrow and hopefully it will have uploaded.

  • Avatar
    mark darby

    hi Mike 

    Thanks for the update last night.  The rides are still not syncing with Strava for me.  I have found my ride history and can see its retained which is great, but not being pushed to Strava yet. I tried again this morning and it did push the ride details to my email (didn't get that yesterday) but still nothing in Strava.

    Can you check again and advise?

    Regards Mark

  • Avatar
    deflex

    Still no upload to Strava
    Followed all of steps

  • Avatar
    mtnbkr63

    I have the latest update (1.3.3 ) on apple tv.  Rides are not uploading to strava.  The upload says it's successful and I can see that the app is connected in strava.  I tried unauthorizing app in stava and reconnecting but still the same issue.  I tried re-uploading, I get the email but nothing uploads into strava.  Hopefully this resolves soon.

     

    Regards,

    Jim

  • Avatar
    deflex

    I guess Zwift is the way to go

    Sufferfest will soon be on Apple TV

  • Avatar
    deflex

    Day 3 still no upload

  • Avatar
    wilsonjeff72

    I just finished a ride and both the upload and email were immediate.  Nov 24 7:30 am EST.

    Maye go to ride history and repuload.

  • Avatar
    mtnbkr63

    I tried upload again an still no go.  Hopefully this is fixed before my trial ends or I'll have to look elsewhere.

  • Avatar
    deflex

    It’s thanksgiving days ride it will not upload

  • Avatar
    mtnbkr63

    I just did a new ride and it worked this time.

  • Avatar
    Mike Clucas

    If you're still having this issue

    Are you receiving the post-ride "congratulations" email? If you are, you can upload the .fit file attached to that to get your rides into Strava.

    We'll publish some "how to force a reconnection to Strava" instructions shortly.


  • Avatar
    mark darby

    hi Mike 

    This problem now looks like it is solved for me - based on my ride today.  I ended up disconnecting everything from my devices, reconnecting and trying again - given whatever you also did in the back end must have been enough.

    Loving the service overall, lost half a stone inside 6 weeks and changed my life for the better as a result of your service and my wahoo kickr and climb! I've ridden more in the last 6 weeks than the last 2 years.

    It's amazing how much we rely on connectivity and seeing the results of our efforts immediately.  I've got separate issues with apple 4k but think that is not a fulgaz issue and will raise it separately.

    Thanks Mark

  • Avatar
    Mike Clucas

    Yes. I seem to remember being very fit before Strava was invented. It's easy to forget that now. 

  • Avatar
    ianboyle

    All connections appear fine at this end and received congratulations message from fulgaz but still no upload to Strava . I have tried uploading several times today and still the same state of play. Feel a bit cheated after giving it a bit of welly on the ride. Will try another ride tomorrow hopefully with more success than last time. 

Please sign in to leave a comment.