Only two things can stop FulGaz at the same place in a ride every time:
- There is a problem with the ride data - (usually, the original rider stopped)
- You have a corrupted or incomplete video download
If the issue is the original rider stopped and FulGaz can't get going again, fast forward past that point and you'll be able to finish the ride. We would also like to know about the problem, so please pop over to the community section of our support pages and let us know.
If it's a faster piece of a ride, and you've downloaded the video. Try deleting the ride and downloading it again.
This is advice to solve a repeatable issue in a single ride.