Check your actual internet speed
Use something like Ookla Speed test www.speedtest.net to see what your actual internet speed is compared to the internet speed you think you should be receiving. Sometimes they can be alarmingly different. It is important to test this in the same location that you ride, because the issue may be a weak wifi connection rather than poor internet. (EG in a basement or a shed). If you're using an Apple TV, it's best to use the Ookla app on the Apple TV, so you get a clearer idea of the actual speed to that device.
Check for other traffic on your network
If your internet speed is a lot slower than expected you could be sharing your available bandwidth with someone or something else. For example, if my kids are on YouTube, my available bandwidth drops to less than half. Other culprits are applications such as Dropbox and Google Drive which can use up a lot of bandwidth.
No matter what the speed you're getting, if you try the tips above and your still experience issues, there is nothing we can do to speed up the connection between the video's content delivery network and your location. To solve your problem you will need to make some changes to how you use FulGaz instead.
Lower the video resolution
1080p requires roughly a fifth of the bandwidth that 4K needs. 720p requires half of 1080p. If you're using an iPad, 720p or 1080p will probably look fine.
Regardless of the speed of your internet connection, you'll always get a better result if you download the ride. This can even help with data dropouts between your trainer and FulGaz because wifi and bluetooth generally share the same 2.2 GHZ bandwidth.
It is possible to store lots of FulGaz videos on a computer or NAS drive. If you're using FulGaz on an iPhone or iPad, you can copy files across using file sharing in iTunes. If you're using FulGaz for Apple TV, you can download from a computer first, then stream to your Apple TV using free streaming software called MAMP.
How we stream files to you