FulGaz can't see my trainer, cadence sensor, or heart rate strap

Follow

Comments

7 comments

  • Avatar
    alstongardner

    not helpful.  disconnected all devices from Wahoo and Zwift apps.   rebooted the iPad. rebooted the Kickr.  Fulgaz can’t find the kickr or tickr.  Light  Blue iOS app has no problem finding them both

    0
    Comment actions Permalink
  • Avatar
    Mike Clucas

    You're using the most common combination of trainer by far (iOS and KICKR) so this can definitely be solved. 

    If lightBlue can see the sensors but FulGaz can't, a strong possibility is you, or someone else in the house has connected to FulGaz on another device. EG an iPhone and this is preventing FulGaz from even seeing the trainer. Sometimes just turning bluetooth off on your phone can fix this very quickly.  

    0
    Comment actions Permalink
  • Avatar
    dshepnj1

    I updated to new iOS on Monday and since that date FulGaz will not pair- not even see- my KICKR . Using twice a week for years, I know all the pairing tricks - this is a FulGaz problem that needs to be fixed

    0
    Comment actions Permalink
  • Avatar
    Aidan Buttigieg

    Hi there dshepnj1,

     

    Many thanks for getting in contact with us. The Wahoo KICK may not be pairing (or visible to) with FulGaz because the new iOS operating system update might have removed authority/permission for the FulGaz app to connect with the trainer again.

     

    as a solution, please go into: SETTINGS > Scroll to the bottom where your installed apps are (should be in alphabetical order) > Find FulGaz > Ensure bluetooth connectivity is still enabled/granted.

    0
    Comment actions Permalink
  • Avatar
    gshaw

    Good evening

    I've done everything as described, and it still won't connect to my Tacx Neo. Turned everything off/on, disconnected etc.......and still nothing. 

    0
    Comment actions Permalink
  • Avatar
    Aidan Buttigieg

    Hi there again,

     

    Have you ensured that you have the latest version of the FulGaz application? We have had many bugs fixed in our most recent update. Can you also confirm that you have updated the firmware on the Tacx Neo?

     

    We hope to have the problem fixed for you sooner than later so you can get back to riding!

    0
    Comment actions Permalink
  • Avatar
    bob84

    Not working on android and elite direto... tried both on my tablet and my phone

    0
    Comment actions Permalink

Please sign in to leave a comment.