Good luck in the Tour of Europe! We really hope you enjoy it. To make this event happen, some of the necessary functionality has been created within the past week, so please read the information below carefully before you start to make sure you get the best experience. We will add to this information as the Tour progresses.
How the event works
The tour of Europe is a series of Time Trials. Each stage has a live male and female leaderboard (Yes, we'll do age groups in subsequent tours). Each stage is available for a set period of days. During that time you can ride stage as often as you want. Only your fastest time will count in the general classification.
Finding the correct ride
To make the FulGaz leaderboard functionality work, it's super important that you access the ride through the "Tour of Europe" category, this is in a list across the top of the main FulGaz ride screen. When you select this and press "Ride" you will be asked to enter your name, location (use your country) and Gender. IMPORTANT If you don't see this screen, your effort won't be added to the leaderboard. This can happen if you access the ride via downloads or favourites.
Preparing to ride
If you're super-serious, you're going to need to warmup first. We recommend you do this in another ride within FulGaz so you don't run into any problems swapping between apps.
DON'T Use Challenge Mode!
We couldn't work out why some people couldn't see the competition entry screen, even when they entered the ride from the Tour of Europe Category. It's Challenge mode! This mode bypasses the competition entry screen to show you a list of challengers instead. An easy fix moving forward, but not somethign we can solve today.
DON'T Ride against Bernard
Sorry, another "don't" This will be automated in the next update, but for now, Bernard can hijack your time and post it as his own.
Tell everyone where You're from
When you start your ride, you will be asked to include your location. Please tell us your country. That will give people an idea of where other competitors are from.
Secrets for best video performance
You don't want to be at the mercy of your internet connection, so we highly recommend downloading the video first to prevent any potential streaming problems. If you have an older iPad or computer, consider downloading 720P resolution video to reduce the load on your device.
Can't see the latest stages?
If you can't see any of the newer rides, go to Settings > Update ride list. For Apple Tvs, it's sometimes a good idea to unplug it and plug it back in to make the rides appear.
Running out of gears? Adjust Slope Scaling
If you feel like you're running out of gears, you can adjust your slope scaling at any time during the ride to reduce the slope sent to the trainer. This works in a very similar way to Zwift's Trainer difficulty. It doesn't effect your speed in FulGaz because we base that purely on your watts.
Want to upload to Strava as well?
When you finish each stage, you will be asked to upload your time. This is functionality originally developed for pros (who don't want you to see their data) to compare their times within their team, so if you want to upload to Strava, TrainingPeaks or Today's plan you will need to go to Settings > Ride History and upload your ride data from there. In some cases, the Strava link still won't work from the ride history, but you will still receive the post-ride email and fit file. you can upload this to Strava. This is currently at the top of our bug fixing list and should be fixed in a few days from now.
You need to be connected to the internet!
If you are not connected to the internet, you won't be able to upload your result to the leaderboard.
How we minimise cheating - We're watching!
When you complete any of the stages and upload your data, you're also uploading some key meta data about your setup. Most of these settings are set to competition-specific defaults. These include rolling resistance and things like aerodynamic drag (which is adjusted according to your weight). During the competition we will also be looking at the climbing speeds of random competitors outdoors vs indoors.
If we think a ride is wrong, we will remove it first, then ask you some questions and take a look at your .fit file from the ride. In most cases the "cheating" isn't deliberate, but other people tend to get very upset by a freak time and assume the worst first. We can put the ride back if it turns out you're something like a pro using a false name (yes, this has happened in the past!)
Prizes
If you're here just for the big bucks, this probably isn't the place for you. Our primary focus is on providing a fun, competitive event for as many people as possible. We will be coordinating some random prizes to award to some of the tour finishers, but there is no official sponsor at this time. (We only got asked to go ahead 4 days before the start). Even if we get a sponsor, we will award the biggest prize to a random finisher rather than the fastest time.
What to do if your result doesn't upload to the leaderboard
If for whatever reason you finish the ride and the upload to the leaderboard doesn't work (it should upload in a few seconds), don't panic, your result isn't lost. We will add it for you manually. Here's what to do:
Send us a support ticket here https://support.fulgaz.com/hc/en-us/requests/new
Title it "Manual leaderboard upload"
Attach the .fit file you received after the ride
Tell us the name you would like us to use and the country you're from
Tell us your gender
Tell us the platform you used (Windows, iPad, iPhone, Apple TV, Make of Android device)
iPad layout looking like this on the competition entry screen?
It's now fixed! You need to update FulGaz from the app store. It's also a good idea to get the latest update if you're using Apple TV, Windows or Android.
FulGaz freezing after pressing the competition upload button?
If this happens, don't worry, your result has gone to the leaderboard successfully. To upload to Strava and receive your post-ride email, quit FulGaz and go to Settings > ride History, then upload from there.
Can't upload to the leaderboard? Don't worry, you can still enter each stage! If you've used Challenge mode and accidentally deactivated the competition entry in the process, we can help. As a temporary solution: Save the ride as a ‘favourite’. Start it from the ‘favourites’ list. When you're done, send us the following;
Send a support ticket here https://support.fulgaz.com/hc/en-us/requests/new
Title it "Manual leaderboard upload"
Attach the .fit file you received after the ride
Tell us the name you would like us to use and the country you're from
Tell us your gender
We'll then add it as quickly as we can manually.
Windows distance issue for users from the Netherlands
FulGaz for Windows may not display distances correctly for users with non-English keyboard layouts. To work around this issue, go to the ‘Language’ page in your Windows System Settings, and choose an English region for your computer. Make sure to drag ‘English’ to the top in the ‘Preferred Languages’ list. You will need to restart FulGaz for the changes to take effect. This workaround is only required for the Windows version of FulGaz, 1.0.114 and below.
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