I can’t find a ride, a video is missing. Where has it gone?

If a ride video that you've previously ridden has disappeared from your library, there are two main reasons that this could be.

1) It's been "hidden" or removed due to low quality.

Here at FulGaz we pride ourselves on high quality, beautifully curated content. As recording equipment and data processing technology improves, some older videos (mostly recorded in 720p) no longer live up to these high standards, so we make the decision to either hide or remove them.

We appreciate that some of these rides are still fan favourites, so there is a way to unhide some of this older content by using the “legacy” promo code.

First, head to your Member’s Page on the FulGaz website and log in.

https://members.fulgaz.com/

Under your subscription options, tap the "Add Promo Code" button. On the following page, enter the promo code “legacy” into the box and hit Submit.

Once you restart FulGaz, you’ll have full access to all the older hidden videos! These will appear in their own collection called "The Archives" in the top menu.

Please note that many of these archived rides will not give the same high standard of ride experience when compared to our new additions. This may be the camera angle, video quality or ride gradient sync.

2) Video contributor permission.

Every now and then, we are required to update our ride contributor permissions. While we wait for the forms to be signed, certain video collections may temporarily disappear. Some contributors may also ask for their videos to be removed from FulGaz.