Thank you for signing up to ride your virtual event on FulGaz! While we’re sure you will love your FulGaz experience, below are a few troubleshooting tips in case you run into any problems before or during your event.
I can’t find the videos for the event
You may need to enter an exclusive code to unlock the rides. If needed, this will have been provided in an email when you registered and/or paid for your event. To enter this code, head to your Member’s Page on the FulGaz website, log in and click “Add promo code” underneath your subscription options.
Once you restart FulGaz, your event’s ride collection should appear along the top. If not, please go to settings, scroll down and tap Update Ride List, before re-starting FulGaz.
Downloading ride videos beforehand
For events on FulGaz, you MUST download the ride videos beforehand. This reduces strain on your home network and reliance on broadband speeds. You do not need to download all the videos at the start (this would take up a lot of hard drive space). You can mange storage and downloads in Video Settings.
If you are low on space, we recommend downloading a few in advance, then deleting the file once you have ridden each stage. If you have an older-model iPad or lower-spec computer, consider downloading the rides in 720p resolution video (settings -> video settings) to reduce the load on your device.
Trainers and sensor connections
If your smart trainer and/or sensors are not connecting to FulGaz, firstly please ensure they are not still connected to any other apps or devices (eg: Zwift, Wahoo Fitness, FulGaz on another device, Garmin cycling computer, iPhone, etc). Full reboot both your trainer and device running FulGaz, ensure Bluetooth is enabled and try again. For Android devices, ensure Location Services is enabled.
- Ensure you have your device’s Bluetooth on.
- Check your device settings to ensure FulGaz is authorised to use Bluetooth.
- Unpair your trainer/sensors from any other app (Zwift, Rouvy, Wahoo app, etc).
- Turn off other Bluetooth devices that may be causing interference.
- Hit the refresh button on the connections screen.
Running out of gears? Adjust your Slope Scaling!
If you feel like you're running out of gears or the steeper climbs are too tough, you can adjust your Slope Scaling, either before a ride in the settings menu or at any time during the ride by tapping on the "cog" icon in the top right corner of the screen. It's important to note that this does not affect your speed in FulGaz, this is calculated using your watts plus aerodynamics.
Wahoo KICKR Bike or Climb is not tilting automatically
- Ensure your KICKR Bike is in UNLOCKED mode. In LOCKED mode, the KICKR BIKE will still react to manual tilt adjustments from the handlebars.
- Check that your CLIMB is still paired correctly with your KICKR and powered on.
If you are still having trouble with your FulGaz ride or setup, consult our Knowledge Base for more advice on resolving common issues first. If you cannot find a solution there, then please send us a support ticket. Include as much relevant information as you can and our team will do their best to help you.