Thanks for signing up to ride the 2021 French Tour on FulGaz!
This is a challenging 21-stage event, so just like any multi-day event, preparation is key to getting the best experience possible. You'll want to be sure your equipment is working and your FulGaz setup is dialled in before the start. Below you’ll find some tips and tricks, plus solutions to the most common troubleshooting issues.
Here are Mike's top tips to help you get the most out of your French Tour!
A quick pre-event checklist
- Ensure you are connected to the internet! FulGaz events require an internet connection.
- Download the ride video completely before starting.
- Test your setup - make sure your trainer and connections are all working.
- Only ride the routes from within the French Tour ride channel.
- Plan your ride and rest days - download the Tour Planner here!
🇦🇺 AEST Saturday 26 June 6am
🇳🇿 NZST Saturday 26 June 8am
🇮🇳 IST Saturday 26 June 8am
🇬🇧 BST Friday 25 June 9pm
🇪🇺 CEST Friday 25 June 10pm
🇿🇦 SAST Friday 25 June 10pm
🇺🇸 EDT Friday 25 June 4pm
🇺🇸 PDT Friday 25 June 1pm
🇦🇸 SST Friday 25 June 9am
🇦🇺 AEST Monday 19 July 9pm
🇳🇿 NZST Monday 19 July 11pm
🇮🇳 IST Monday 19 July 3.30pm
🇬🇧 BST Monday 19 July 11am
🇪🇺 CEST Monday 19 July 12pm
🇿🇦 SAST Monday 19 July 12pm
🇺🇸 EDT Monday 19 July 6am
🇺🇸 PDT Monday 19 July 3am
🇦🇸 SST Sunday 18 July 00:00
Finding the French Tour rides
The ride collection will be visible in the top main menu in FulGaz. If you have entered the promo code provided in your registration email and the rides still do not appear, please head to settings, scroll down and tap UPDATE RIDE LIST, then restart FulGaz. The ride collection looks like this...
Before the start of the event, each ride will be counting down to the official start time. Once open, you can ride the stages at any time that suits you up until the closing date.
Downloading ride videos beforehand
For this event, you MUST download the ride videos beforehand. This reduces the strain on your home network and reliance on broadband speeds. You do not need to download all the videos at the start (this would take up a lot of hard drive space).
If you are low on space, we recommend downloading a few in advance, then deleting the file once you have ridden each stage. If you have an older-model iPad or lower-spec computer, consider downloading the rides in 720p resolution video (settings -> video settings) to reduce the load on your device.
Riding the stages in order
The stages have been curated and ordered to give what we believe is the best overall experience of riding a Grand Tour on FulGaz, so it is recommended to ride each stage in order. However, you do not need to ride each stage in order. If you ride out of order, note that your position on the overall GC leaderboard will only update correctly once you have ridden ordered stages.
Please do not re-ride stages. If you ride a stage again, it will wipe the previous data.
Riding as part of a team
If you’re riding the French Tour as part of a team, remember that it is a relay race. You only need to ride each stage once between all of your team members.
Make sure you assign the stages to each member before starting the event so that you do not "double up" and re-ride stages. We've often used a Google spreadsheet or shared document so that team members can put their name down for each stage.
If you notice that your team name is incorrect or not showing on the leaderboards (see below) please get in touch with us.
Each stage has it's own leaderboard, a link to this is included in the "congratulations" email that is sent to you after each ride. There is also an overall GC leaderboard that is updated with your total time once you have ridden the stages in order.
If after your ride you find that your time has not updated correctly or is missing from the leaderboard, first head to Settings -> Ride History in FulGaz, select the ride, then re-upload the data. This should push your time across again. If your time is still missing or incorrect, please contact support.
NOTE: If your leaderboard team name is incorrect, or you are not showing as part of your team, please get in touch with us so we can check the settings on your FulGaz account.
Missing your Gender, Age Group or Country?
You can add this information at any time by logging into your Member's Page then entering your details into the Preferences section. These changes may take a couple of hours to update online.
Trainers and sensor connections
If your smart trainer and/or sensors are not connecting to FulGaz, firstly please ensure they are not still connected to any other apps or devices (eg: Zwift, Wahoo Fitness, FulGaz on another device, Garmin cycling computer, iPhone, etc). Full reboot both your trainer and device running FulGaz, ensure Bluetooth is enabled and try again. For Android devices, ensure Location Services is enabled.
Running out of gears? Adjust your Slope Scaling!
If you feel like you're running out of gears or the steeper climbs are too tough, you can adjust your Slope Scaling, either before a ride in the settings menu or at any time during the ride by tapping on the "cog" icon in the top right corner of the screen. It's important to note that this does not affect your speed in FulGaz, this is calculated using your watts plus aerodynamics.
If you are still having trouble with your FulGaz ride or setup, consult our Knowledge Base for more advice on resolving common issues first. If you cannot find a solution there, then please send us a support ticket. Include as much relevant information as you can and our team will do their best to help you!