Thanks for signing up to ride the Hope Cycle Tour of Australia!
This is a fun but challenging event. Just like any multi-day event, preparation is key to getting the best experience possible. You'll want to be sure your equipment is working and your FulGaz setup is dialled in before the start. Below you’ll find some tips, key information and solutions to the most common issues.
A quick pre-event checklist
- Ensure you are connected to the internet! FulGaz events require an internet connection.
- For the most reliable experience, download the ride video in advance.
- Test your setup - make sure your trainer and connections are all working!
- Only ride the routes from within the Hope Cycle ride channel.
- Plan your ride and rest days.
Finding the Hope Tour rides
The ride collection will be visible in the top main menu in FulGaz. If you have entered the promo code provided in your registration email and the rides still do not appear, please head to settings, scroll down and tap UPDATE RIDE LIST, then restart FulGaz.
Before the start of the event, each ride will be counting down to the official start time. Once open, you can ride the stages at any time that suits you up until the closing date.
Downloading ride videos beforehand
While not necessary, downloading the ride video beforehand reduces the strain on your home network and reliance on broadband speeds. If your connection is not up-to-speed, we do recommend downloading each stage in full before riding. You do not need to download all the videos at the start (this would take up a lot of hard drive space). You can mange storage and downloads in Video Settings.
If you are low on space, we recommend downloading a few in advance, then deleting the file once you have ridden each stage. If you have an older-model iPad or lower-spec computer, consider downloading the rides in 720p resolution video (settings -> video settings) to reduce the load on your device.
Riding the stages in order
For the Hope Cycle Tour it is recommended to ride each stage in order. However, you can mix and match stages to suit your schedule. Note that your position on the overall GC leaderboard will only update correctly once you have ridden ordered stages.
Please do not re-ride stages. If you ride a stage again, it will wipe the previous data.
Riding as part of a team
If you’re riding as part of a team, remember that it is a relay race. Your team only needs to ride each stage once between all of your team members. Share the load!
Make sure you assign the stages to each member before starting the event so that you do not "double up" and re-ride stages. We've often used a Google spreadsheet or shared document so that team members can put their name down for each stage.
Each stage has it's own leaderboard, a link to this is included in the "congratulations" email that is sent to you after each ride. There is also an overall GC leaderboard that is updated with your total time once you have ridden the stages in order.
If after your ride you find that your time has not updated correctly or is missing from the leaderboard, first head to Settings -> Ride History in FulGaz, select the ride, then re-upload the data. This should push your time across again. If your time is still missing or incorrect, please contact support.
NOTE: Please get in touch with us if you have any trouble with the leaderboard.
Trainers and sensor connections
If your smart trainer and/or sensors are not connecting to FulGaz, firstly please ensure they are not still connected to any other apps or devices (eg: Zwift, Wahoo Fitness, FulGaz on another device, Garmin cycling computer, iPhone, etc). Full reboot both your trainer and device running FulGaz, ensure Bluetooth is enabled and try again. For Android devices, ensure Location Services is enabled.
Running out of gears? Adjust your Slope Scaling!
If you feel like you're running out of gears or the steeper climbs are too tough, you can adjust your Slope Scaling, either before a ride in the settings menu or at any time during the ride by tapping on the "cog" icon in the top right corner of the screen. It's important to note that this does not affect your speed in FulGaz, this is calculated using your watts plus aerodynamics.
If you are still having trouble with your FulGaz ride or setup, consult our Knowledge Base for more advice on resolving common issues first. If you cannot find a solution there, then please send us a support ticket. Include as much relevant information as you can and our team will do their best to help you. Most of all though - enjoy your virtual journey around Australia!