Stu M
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To solve your problem we need more information, so please send a support ticket. https://support.fulgaz.com/hc/en-us/requests/new
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I've rephrased the original article. Our aim is to centralise support questions into formal tickets so we can promptly answer specific questions. The Facebook group, while obviously not for everyon...
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Yes, we know that not everybody uses facebook. However, as we stated above, the community section of this support system wasn't working well for anyone. We couldn't keep track of all the comments e...
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As far as we are aware, FulGaz has never worked with the Satori Smart with the lever that controls resistance. I think there were a few models, but I'm surprised it ever worked. Nothing has changed...
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You're using the most common combination of trainer by far (iOS and KICKR) so this can definitely be solved. If lightBlue can see the sensors but FulGaz can't, a strong possibility is you, or someo...
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To get a "clear, compression artefact free" file you're going to be getting up to around the same file size as the 4K files anyway, so just use those and you'll get the outcome you're looking for. ...
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This is a CABLE setup issue. You're probably still paired to Zwift, therefore the signal can't get through to FulGaz.
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If you have the NPE cable you can get cadence and heart rate through that.For power, FulGaz and the KICKR work together in a much more integrated way than you're used to in Zwift. Go to settings > ...
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Because your Neo is still paired to another app on another device. EG Zwift on an ipad.... Have a look and make sure you've fully quit any other apps that can connect to the Neo. That will solve y...
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That was really useful, thanks