Submit a request

If you are experiencing issues with FulGaz, first please reboot your devices then ensure your app is up-to-date before sending a support ticket. The latest version numbers for FulGaz across all platforms are: Apple TV 5.3.12, iOS 5.3.14, MacOS 5.3.12, Windows 5.3.12.0, Android 5.3.13

Be sure to check our Knowledge Base for solutions and answers to common questions.


14/05/2025 iOS menu and UX bugs: A fix for this has been released to the App Store, and should install automatically with your regular software updates. Ensuring your app has updated to version 5.3.14 should resolve these issues..


TRIED OUR CHAT BOT? For the fastest help, please give our 24/7 Chat Bot a go! Tap on the speech bubble at the bottom of your screen. He's on hand to guide you through common issues and suggest helpful articles from our knowledge base to get you riding quickly.



Let us know what device you were using to run FulGaz

What devices are you connecting to FulGaz, EG Trainer type, cadence sensor, heart rate strap

Is this an issue with one specific ride or all rides?

Add file or drop files here