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If you are experiencing issues with FulGaz, first please reboot your devices, then ensure your app is up-to-date before sending a support ticket. The latest version numbers for FulGaz across all platforms are: Apple TV 6.0.5, iOS 7.0.5, MacOS 7.0.5, Windows 7.0.5.0, Android 7.0.5

Many answer to common questions can be found in our Knowledge Base.

CURRENT KNOWN 7.0.5 SOFTWARE ISSUES: The team are aware of a handful of issues in the latest update (see below) A further update to resolve these issues is planned ASAP. You can log new bugs, plus view and follow progress via our Featurebase bug logging page. Some high priority fixes are listed below:

Ride History, video downloads, or settings deleted: Mostly affecting iOS/macOS apps. This data may not be lost as long as you do not delete your FulGaz app. The team are working on a fix to restore the missing data.

Section / Ride trimming option missing: The SECTION tool will return shortly. My apologies for the temporary inconvenience

Total elevation gain missing from HUD: This has been logged for investigation.

Smart bike gearing display: Gear indicator for smart bikes (eg: Wattbike, Stages SB20 may not appear on the HUD or may not change during a ride. Gear changes do still operate as normal.

ER Mode: On certain setups the ERG Mode option may not operate as expected during an interval workout. Switching to SIM Mode may help bring resistance back up.

Strava Sync Failure: We are aware of an issue affecting some accounts where the FulGaz-Strava connection is failing. The team are working directly with Strava to resolve this. In the meantime, you can still use the FIT file in the post-ride email to manually upload your ride to Strava.

Got a BUG report? Bugs can be viewed and logged on our Featurebase bug logging page.