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If you are experiencing issues with FulGaz, first please reboot your devices then ensure your app is up-to-date before sending a support ticket.

The latest versions are: Apple TV 5.0.24, iOS 5.0.24, MacOS 5.0.18, Windows 5.0.24.0, Android 5.23

Download links: Apple tvOS/iOS, MacOS, Windows 10/11, Android OS

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CURRENT KNOWN BUGS:

We are aware of an issue where music apps such as Apple Music or Spotify are being muted when a ride is selected. Our software developers are looking into this. In the meantime, please open FulGaz and in settings -> diagnostics, tick the "Use Legacy Video Player" option, then exit-restart FulGaz. This should enable you to use a background audio source.

If you are experiencing any playback related issues (eg: blue screen or grey pixelation upon start, or any freezing) please open FulGaz and in settings -> diagnostics, tick the "Use Legacy Video Player" option, then exit-restart FulGaz.



Let us know what device you were using to run FulGaz

What devices are you connecting to FulGaz, EG Trainer type, cadence sensor, heart rate strap

Is this an issue with one specific ride or all rides?

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