Knowledge Base and common issues solved
Here you will find most of the answers to your questions. Use the search function to find what you need.
Need a quick hand? Be sure to use the live chat option in the bottom right!
Avatars on FulGaz
Common issues solved
- FulGaz is not detecting my trainer or sensor (iOS / Apple TV)
- FulGaz Software Updates: Changelog
- Password reset / I can't log in to FulGaz
- FulGaz can't find or connect to my heart rate monitor / trainer / sensor
- How do I change my password?
- My ride did not upload!
General FulGaz Questions
- Is my IRONMAN course available in FulGaz?
- How to take a photo during your ride: Using the screenshot function
- Sections: How to use the Ride Trimming feature
- Switching between the HUD and Bike Computer
- Riding with your Virtual Pacing Partner, Bernard
- Coming from Zwift? Read this!
- Can I add my own workouts?
- Sync workouts from TriDot
- Creating a group workout for your club
- Training Glossary
- Spoked: Uploading your ZWO workout file to FulGaz
- The workout intervals are incorrect (too long or too short)
Data and upload issues
Subscriptions and Payments
- Pausing your FulGaz subscription
- How to add a family member to your account for FREE!
- Countries we are unable to process subscriptions for
- How do I update my card details or billing?
- How much does a FulGaz subscription cost?
- How to change your account email address
- Supported Trainers and Compatible Equipment
- Minimum System Requirements
- Does FulGaz work with my elliptical trainer?
- Using Apple Watch for Heart Rate
- My Wahoo KICKR BIKE or KICKR CLIMB is not tilting automatically
- Can I use my Apple Watch for Heart Rate?
Video and Download Questions
- Download interrupted: My ride video downloads are stopping or failing
- Can I change the default video download folder? (Windows & Mac)
- Filming rides for FulGaz
- Ride videos are not downloading or taking too long
- I can’t find a ride, a video is missing. Where has it gone?
- I get a black screen or crash/freeze when starting a ride. How do I fix it?
Trainers and Sensors
- FulGaz can't find my trainer on Android
- My power or heart rate data has "frozen" during a ride
- What to do if FulGaz can’t find or connect to your Bluetooth devices
- The resistance isn't changing or is out of sync
- Solving ANT+ or Bluetooth Connection Dropouts
- Can I use my ANT+ device with Android?