Knowledge Base and common issues solved
Here you will find most of the answers to your questions. Use the search function to find what you need.
Need a quick hand? Be sure to use the live chat option in the bottom right!
Common issues solved
- Changes to workouts on FulGaz
- FulGaz is not detecting my trainer or sensor (iOS / Apple TV)
- FulGaz Software Updates: Changelog
- Password reset / I can't log in to FulGaz
- WINDOWS: Solving ride video playback issues
- Can I disable chat? How to switch off chat messaging
General FulGaz Questions
- FAQ: FulGaz acquisition by ROUVY
- FulGaz Passport: An Introduction
- Introducing FulGaz Chat!
- Is my IRONMAN course available in FulGaz?
- How to take a photo during your ride: Using the screenshot function
- Sections: How to use the Ride Trimming feature
Training Programs
- Can I add my own workouts?
- Sync workouts from TriDot
- Creating a group workout for your club
- Training Glossary
- Spoked: Uploading your ZWO workout file to FulGaz
- The workout intervals are incorrect (too long or too short)
Data and upload issues
Apple TV
Subscriptions and Payments
- Pausing your FulGaz monthly membership
- How to add a family member to your account for FREE!
- Countries we are unable to process subscriptions for
- How do I update my card details or billing?
- How much does a FulGaz subscription cost?
- How to change your account email address
Compatible Equipment
- Supported Trainers and Compatible Equipment
- Minimum System Requirements
- Using WHOOP heart rate with FulGaz
- Does FulGaz work with my elliptical trainer?
- What devices are Avatars available on?
- Using Apple Watch for Heart Rate
Video and Download Questions
- Download interrupted: My ride video downloads are stopping or failing
- Can I change the default video download folder? (Windows & Mac)
- Filming rides for FulGaz
- How to find Avatar enabled rides in FulGaz
- Ride videos are not downloading or taking too long
- I can’t find a ride, a video is missing. Where has it gone?
Trainers and Sensors
- FulGaz can't find my trainer on Android
- My power or heart rate data has "frozen" during a ride
- What to do if FulGaz can’t find or connect to your Bluetooth devices
- The resistance isn't changing or is out of sync
- Solving Bluetooth Connection Dropouts
- Can I use my ANT+ device with Android?