When you purchase a FulGaz subscription, the payment is processed through Paddle, our online payment provider. This information is logged on our server first, then synced with FulGaz on your device. This is usually completed in minutes, but may take a couple of hours in busy periods.
A couple of other tips that may help:
- Ensure your device has a strong internet connection
- Reboot your device (power off completely / back on again)
- Check that you are logged into the correct account
If after an hour or two your subscription is still not showing up as valid, please send us a support ticket and we can check your subscription status for you.