When you purchase a FulGaz subscription, the payment is processed through Paddle (our online payment provider) then logged on our server first, before being synced with your device. This is usually completed within minutes, but may take a couple of hours in busy periods.
If after a few hours your subscription is still not showing in FulGaz, or your account is stating your trial has expired, please try the following tips:
- Check that your device is connected to the internet
- Reboot your device (power off completely / back on again)
Lastly, check that you are logged in using the same email and that your email address in FulGaz is spelled correctly.
You can check your login email in FulGaz settings -> your account -> your details.
If none of the above gets your subscription validated, please send us a support ticket and we can look into this further for you.
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