The video keeps pausing or stopping

If the video keeps pausing while you're riding and you see the play bar appearing near the bottom on the screen, your internet connection can't stream the video fast enough.

Even if you have a fast internet connection, reduced WiFi strength in the location where you train may be causing the issue. It's also worth checking file sharing software like Google Drive or Dropbox, or in may case, are the kids on youtube at the same time that I'm training?

For much more detailed answers, including the answer to why "I can stream Netflix fine" doesn't mean FulGaz can work well on the same bandwidth, I've included some links below.

How we stream files to you

Internet speed requirements for streaming FulGaz rides

What to do if you experience streaming issues