I had a problem, has my ride data been lost?

In most cases all is not lost if your ride has ended abruptly or if your data did not automatically upload to Strava or Training Peaks after you have saved your ride. 

If you are not receiving the post-ride email either, first give both your FulGaz device and home WiFi router a reboot, then once reconnected to the network, try another re-upload from your ride history in FulGaz. In many cases this is enough to get the data uploading again.

There are a two ways you can access your FulGaz ride history. 

1) UPLOAD FROM WITHIN THE APP: Your recent FulGaz ride data is stored within the app on the device that you rode it on. This can be accessed from the Settings menu. Select the Settings “cog” in the top right hand corner of the main menu to access the settings menu, then under the General heading select Ride History.

NOTE: This data is stored locally and not synced between devices you may have FulGaz installed on. It is also not designed as a full "career history" of your FulGaz rides. It's simply a back-up in case of a failed automatic upload or missing post-ride email.

In your Ride History you will find a list of your previous activities. Select the one that has not uploaded and on the following screen, tick the Upload Ride Data tick box, then select Done.

This will trigger a new upload to your linked accounts (Strava, Training Peaks, TriDot, Final Surge) and also re-send the post ride email containing the FIT file.

2) MANUAL UPLOAD FROM YOUR EMAIL: Your ride data is also emailed to you each time. Attached to the email is a FIT file. This file includes all of your virtual GPS data and power numbers and can be used to upload your ride to any third-party sites.

To upload the FIT file to Strava, hover over the "plus" symbol in the top right hand corner of your Strava Dashboard and select Upload Activity, then choose File as the upload type. You will then be prompted to select the FIT file, upload it and name your activity. 

You can also use this FIT file to upload your ride data into Garmin Connect.