If you are receiving a "Download Interrupted" error pop-up part way through your video downloads, this is usually caused by a disconnect of your connection to our ride video server, or sometimes a momentary slowing of your internet connection that causes a drop-out.
If this occurs, first give both your home WiFi router and FulGaz device a full reboot (power off at the wall, on again). This can often boost speeds and clear any backlogs.
If your connection speed is lower or you continue to experience these disconnects / interruptions, you could try reducing the video quality of your download. Downloading in a lower quality reduces the file size and time it takes for a download to complete. To do this:
- Open FulGaz and head to settings -> video settings
- Lower your video quality preference to 1080p or 720p
- Exit/restart FulGaz and try another download
If using a Mac or Windows PC, you could also try downloading video files directly via your Member's Page downloads portal, and then setting up an Additional Folder.