What to do if FulGaz can’t find or connect to your Bluetooth devices

If your trainer, powermeter or other Bluetooth device is not showing on the FulGaz pairing screen, the most common reasons are:

• Another app is “clinging” to your Bluetooth connection.
• You have not allowed FulGaz to use your device's Bluetooth.
• There is too much signal interference in the area.

1) Another app is “clinging” to your Bluetooth connection.

Sometimes, a reboot of all your devices (power off from the wall for a minute) to reset them is all that is needed, or switching off any other nearby Bluetooth devices. Often though, the signal is being "clung" to by another device or app. This could be...

• Zwift, Rouvy or another training app
• FulGaz running on another device
• The Wahoo/Kinetic/Elite/Tacx app after calibration or testing
• A Wahoo or Garmin cycling head unit
• Bluetooth settings on your phone or tablet

Please ensure that your device is disconnected from these other apps/devices and that they are not still running minimised in the background on the same device as FulGaz. Then a reboot (power off from the wall then back on) of all devices and trainers will usually get things rolling again.

Most of the time this will do the trick, freeing up your Bluetooth connections and allowing FulGaz to find your devices.

2) You have not allowed FulGaz to use your device's Bluetooth.

When you first load FulGaz, a pop-up will appear asking if you would like to allow FulGaz to use the Bluetooth on your device. It's easy to hit "DENY" and move on, but this will stop FulGaz from being able to use Bluetooth, resulting in no devices showing!

For iPhone/iPad you'll need to head to the device's settings, scroll down until you see FulGaz, then switch Bluetooth back on in the settings.

For Apple TV, open the Settings app and head to General -> Privacy. Go to "Set which apps get Bluetooth access" and turn this on for FulGaz.

A note for Windows users: FulGaz reads the data coming to it via the Bluetooth antenna in the device running FulGaz. For a Windows PC, the "Bluetooth antenna" and the "WiFi antenna" are one-in-the-same. Although other apps may connect to the antenna without it being plugged in, please ensure that if you are using an antenna with FulGaz, it is plugged in.

3) There is too much signal interference in the area.

All the wireless equipment in your house is producing a signal that can interfere with the connection between FulGaz and your trainer or devices. Mobile phones, wireless doorbells, wireless keyboards, Bluetooth speakers, microwaves, etc. They all “clog” the airwaves with signals. The more devices you have in the proximity of your trainer, the more likely you are to experience dropouts or interference. Removing some of these signals may help FulGaz to find your devices.

See also: Solving ANT+ or bluetooth connection interference

A note for Apple TV users: Placing your Apple TV unit behind your TV or in a cabinet can often block it from receiving Bluetooth signals. Moving the box into a good line-of-sight view will resolve this.