Knowledge Base and common issues solved
Here you will find most of the answers to your questions. Use the search function to find what you need.
Avatars on FulGaz
Common issues solved
- FulGaz Software Updates: Changelog
- I can't see ANY devices on Apple TV
- My video quality is poor or playback is choppy, how do I fix this?
- Password reset / I can't log in to FulGaz
- Since updating my rides have stopped uploading to Strava
- Solving login issues on Android
General FulGaz Questions
- How to take a photo during your ride: Using the Screengrab function
- Sections: How to use the Ride Trimming feature
- How we deliver video content and how to set your preference
- How do I reset my FulGaz password?
- Switching between the Classic Display and Bike Computer
- Coming from Zwift? Read this!
Training Programs
- Creating a group workout for your club
- Training Glossary
- Spoked: Uploading your ZWO workout file to FulGaz
- The workout intervals are incorrect (too long or too short)
- How to take the Kinglake FTP test - a personal view
- Download the 12 Week FTP Program
Data and upload issues
- How to connect your Strava account to FulGaz
- How to access your ride history
- Unable to access My Workouts
- My ride ended but did not upload, can I recover the data?
- FulGaz Ride History FAQ
- Duplicate rides in Strava when using Garmin Connect
Apple TV
- I can't see ANY devices on Apple TV
- The video keeps pausing or stopping
- Streaming to FulGaz via WiFi using MAMP
- Can I use my existing FulGaz subscription on my Apple TV
- The Apple TV 2 device limit means I can't see cadence (or heart rate)
- Apple TV compatibility
Subscriptions and Payments
- Pausing your FulGaz subscription
- How to add a family member to your account for FREE!
- How to change your account email address
- How to subscribe / purchase a FulGaz subscription
- How to cancel your FulGaz subscription
- What happens once the free trial expires?
Compatible Equipment
- Supported Trainers and Compatible Equipment
- Minimum System Requirements
- Does FulGaz work with my spin bike?
- Using Apple Watch for Heart Rate
- My Wahoo KICKR BIKE or CLIMB is not tilting automatically
- Can I use my Apple Watch for Heart Rate?
Video and Download Questions
- Ride videos are not downloading or taking too long
- Can I change the default video download folder? (Windows 10 & Mac)
- My video is a green screen or has a green overlay
- I can’t find a ride, a video is missing. Where has it gone?
- I get a black screen or crash/freeze when starting a ride. How do I fix it?
- Setup and troubleshooting MAMP Streaming (NAS Configuration)
Trainers and Sensors
- FulGaz can't find my trainer on Android
- Troubleshooting connection issues
- What to do if FulGaz can’t find or connect to your Bluetooth devices
- The resistance isn't changing or is out of sync
- Solving ANT+ or Bluetooth Connection Dropouts
- My power or heart rate data has "frozen" during a ride